Web Communication Tools - Thing 7

This particular lesson discussed communication tools such as email, instant messaging, text messaging, web conferencing etc.. I have been using most of them and occasionally participate in webinars on various topics. Our library uses email extensively and efficiently. I wonder about the feasibility of IM. I would see it as a benefit to those requesting medical/literature searches in communicating with the librarians. We could possibly add it to our external Web site.I know I like working with it when I am looking for tech support. I've shopped online on sites that utilize it.